Hotel Revenue Manager

Revenue Manager - Hotel Truro, Cornwall £40,000 Role Purpose To own and execute the hotel's revenue strategy across rooms and ancillary streams, driving RevPAR, total revenue and profitability through data-led pricing, inventory, segmentation and distribution decisions. The Revenue Manager will act as the commercial hub between operations, sales, marketing, reservations and finance, ensuring a disciplined revenue culture and accurate forecasting that supports board-level planning. Key Responsibilities Revenue Strategy & Pricing * Develop and implement a dynamic, seasonally aware revenue plan for rooms, suites, packages and length-of-stay controls aligned to the hotel's luxury positioning and Cornwall demand patterns. * Set and maintain rate structures, restrictions and supplements across all channels (direct, OTA, GDS, wholesale, groups) with strict rate-parity governance. * Lead weekly revenue strategy meetings, presenting pick-up, pace, competitive set and market intelligence to agree tactical pricing and inventory actions. Forecasting, Budgeting & Reporting * Produce accurate rolling forecasts (daily, weekly, monthly, 3‑month and full-year) for rooms and contribute to F&B, spa and events outlooks for budgeting and cash-flow planning. * Monitor KPIs (RevPAR, ADR, occupancy, market share, channel mix, direct vs OTA) and report risks/opportunities to senior leadership with clear recommended actions. * Support annual budget creation and long-range planning with scenario modelling for demand generators (school holidays, events, weather-sensitive leisure, corporate/MICE). Systems, Data & Distribution * Own day-to-day management of the PMS/RMS and channel manager, ensuring data integrity, pricing rules and automation are correctly configured. * Optimise OTA extranets and direct booking engine content, offers and merchandising to improve conversion and reduce commission dependency. * Use market intelligence tools to benchmark performance and anticipate competitor moves. Commercial Collaboration * Partner with Sales & Marketing to design promotions, packages and campaigns that protect rate integrity while stimulating demand in low periods. * Work with Reservations and Front Office to embed upselling, negotiation and yield-aware booking practices. * Align with F&B, spa and events teams on cross-sell opportunities, minimum spends and displacement analysis for group business. Revenue Culture & Training * Build hotel-wide understanding of revenue principles through training, dashboards and clear SOPs so every team member understands their impact on yield. * Mentor reservations/revenue coordinators and support succession planning within the commercial team. Person Specification Experience * 3+ years in hotel revenue management, with exposure to luxury or independent boutique properties and strong seasonality markets. * Proven track record of improving RevPAR/total revenue through pricing, channel optimisation and forecasting accuracy. * Hands-on experience with PMS/RMS, channel managers and OTA extranets; advanced Excel and comfortable with BI/reporting tools. Skills & Competencies * Highly analytical with strong numerical reasoning and business acumen. * Strategic thinker who can translate data into clear, actionable commercial plans. * Excellent communicator and team builder, able to influence senior stakeholders and train operational teams. * Composed under pressure, adaptable to fast-changing demand with positive energy (e.g., weather, events, cancellations). What We Offer * A pivotal role in a respected, independent luxury hotel with board-level visibility. * Opportunity to shape strategy across rooms and ancillaries in a high-ADR, experience-led property. * A commitment to giving you five-star colleague experience that reflects the service we provide to our guests. In return, we do everything we can to make this a place where you will thrive. * Fantastic benefits & perks, genuine respect for your role, great team meals with additional fresh fruit available all day and many social events throughout the year