Service Information Controller
Service Information Controller
Employee type
Permanent
Salary
£41072/annum
Category
Public Sector
Job Description
Role: Service Information Controller
Location: Banbury
Contract Type: Permanent
Salary: £41,072 Per Annum
Job Purpose
Chiltern Railways is looking for a calm, detail-focused Service Information Controller to deliver accurate, real-time information across our network.
Working in a fast-paced operational environment, you’ll ensure customers and colleagues receive timely and consistent updates about train services, particularly during disruption. From updating systems to coordinating alternative transport, you’ll play a vital role in keeping our railway moving and our customers informed.
What you’ll be doing
* Updating CIS screens and public/internal information systems using Tyrell
* Making live long-line announcements where automated systems do not operate
* Responding to station help-point calls
* Reporting faults across Chiltern-managed stations
* Ordering taxi and bus replacement services during unplanned disruption
* Monitoring, reviewing and downloading CCTV in line with procedures
* Liaising with Control and station teams to ensure information is accurate and timely
What you’ll bring
* Excellent communication skills and strong attention to detail
* Ability to stay calm and make clear decisions under pressure
* Confidence using multiple digital systems
* A proactive, solutions-focused mindset
* Flexibility to work shifts, including weekends and bank holidays