Operations Manager
Operations Manager
Employee type
Permanent
Salary
Competitive
Category
Leisure/Tourism
Job Description
Our client, a multi award winning travel company, are looking for an experienced Operations Manager to lead the Travel Coordination team and ensure all post?booking operations run smoothly, accurately and on time. You’ll manage people, processes and performance while delivering consistently high customer service standards. This is a Monday to Friday role and office based near Manchester and comes with a salary of up to £39,000.
Operations Manager responsibilities:
Lead & develop the team with clear expectations, coaching and regular reviews
Oversee daily operations including bookings, amendments, flight allocations and documentation
Manage escalations and support complex or sensitive customer cases
Monitor KPIs, accuracy, productivity and service levels
Improve processes and support cross departmental collaboration
Maintain supplier relationships and escalate recurring issues
Operations Manager skills required:
Travel industry management experience (operations or customer service)
Strong tour operator and airline/consolidator knowledge
Proven ability to manage performance, workloads and service levels
Confident handling complex escalations and operational disruption
Strong leadership, communication and problem solving skills
Calm, decisive and collaborative approach in a fast?paced environment
Additional information:
Monday–Saturday (approx 1 Saturday in 7)
Shifts: 8am–4pm, 9am–5:30pm, 9:30am–6pm
Flexibility required for management or emergency cover
Salary up to £39k plus bonus