Customer Advisor / Trade Counter Assistant
Customer Advisor / Trade Counter Assistant
Employee type
Permanent
Salary
£30000 - £35000/annum
Category
Distribution
Job Description
Customer Advisor / Trade Counter Assistant
Location: Poole, Dorset
Job Type: Full-Time, Permanent
Hours: Monday to Friday, 8:00am – 5:00pm
Alternating Winter Saturdays: 8:30am – 12:00pm
Salary: £30,000 - £35,000
Join Our Team!
Our client is a well-established independent heating spares merchant serving both trade and domestic customers. They're looking for a friendly, reliable and motivated Customer Advisor / Trade Counter Assistant to join the team in Poole.
If you enjoy working with people, thrive in a busy environment and take pride in delivering excellent customer service, we'd love to hear from you.
Key Responsibilities of the Customer Advisor / Trade Counter Assistant:
• Answering customer telephone enquiries
• Responding to customer emails
• Serving trade and retail customers on the counter
• Booking goods in and out using Sage
• Processing customer orders and quotations
• Assisting with stock control and maintaining a tidy branch
• Providing excellent customer service at all times
What We're Looking For in a Customer Advisor / Trade Counter Assistant:
• Excellent communication and customer service skills
• A positive, can-do attitude
• Good IT skills
• Ability to work both independently and as part of a team
• Organised with good attention to detail
• Previous trade counter, plumbing, heating or merchant experience is desirable but not essential, as full training will be provided for the right candidate.
What We Offer:
• Competitive salary (depending on experience)
• Company pension
• 20 days annual leave plus Bank Holidays
• Full training and ongoing support
• Friendly, supportive team environment
• Long-term career opportunities within a growing independent business
If you're looking for a varied role where no two days are the same and you enjoy helping customers, we'd love to hear from you.
Benefits:
• Casual dress
• Free parking
• On-site parking
Work Location: In person
trade counter assistant, customer advisor, trades, heating, plumbing