Helpdesk Coordinator
Helpdesk Coordinator
Employee type
Permanent
Salary
£30000/annum
Category
Customer Services
Job Description
Facilities Helpdesk Coordinator
Location: Kent
Salary: £30,000
About the Role
An entry‑level position supporting a busy Facilities Management Helpdesk. Ideal for someone organised, confident on the phone, and keen to build a career in FM. Full training provided.
Key Responsibilities
Handle reactive maintenance requests via phone, email and client portals
Log and update jobs on the system
Schedule engineers and subcontractors
Arrange site access and communicate attendance
Provide job details and required documentation
Chase updates and keep clients informed
Support PPM scheduling and SLA monitoring
Maintain accurate records and assist with general admin
Escalate urgent issues to senior staff
Skills & Experience
Essential:
Strong communication skills
Confident telephone manner
Good organisation and attention to detail
Ability to prioritise multiple tasks
Basic Microsoft Office skills
Professional and reliable
Desirable:
Office, customer service or Helpdesk experience
Exposure to FM, maintenance or property services
Experience with CAFM/CRM systems
What We’re Looking For
Someone who is:
Keen to learn
Comfortable speaking with clients and contractors
Able to follow instructions and ask questions when unsure
Happy working in a fast‑paced environment
Interested in developing within Facilities Management
Development
Training provided across FM processes, reactive and planned maintenance, PPMs, SLAs, CAFM systems, commercial procedures and compliance documentation. Progression to Facilities Maintenance Coordinator is possible.
If you are interested in this permanent opportunity, please apply now