Parking Correspondence Officer

A London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract. This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment. Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales. Key Responsibilities * Draft and respond to parking-related correspondence on behalf of the local authority. * Handle enquiries received from elected Members, residents, businesses, and other stakeholders. * Manage and respond to Freedom of Information (FOI) requests and other information requests. * Monitor and process enquiries received through shared service inboxes. * Investigate cases and gather information from internal departments to prepare comprehensive responses. * Ensure correspondence complies with relevant legislation, council policies, and service standards. * Maintain accurate records and update internal systems accordingly. * Support the wider Parking Services team with administrative and casework activities as required. About You We are looking for candidates who can demonstrate: * Previous experience working within a Local Authority, Parking Services, Civil Enforcement, Customer Services, or a similar public sector environment. * Experience handling complex correspondence and casework. * Knowledge of parking regulations, parking enforcement processes, or transport-related services would be highly desirable. * Experience responding to Freedom of Information (FOI) requests and Member enquiries. * Excellent written communication and report-writing skills. * Strong attention to detail and the ability to work to strict deadlines. * Proficiency in Microsoft Office and case management systems. What's on Offer * Hybrid working arrangement with just 2 days per week in the office. * Immediate start available. * Initial 3-6 month contract with potential for extension. * Opportunity to work within a well established London Local Authority. * Competitive hourly rate. Please note: Due to the urgent nature of this requirement, applications from candidates available to start at short notice or immediately are particularly welcome