Resident Liaison Officer
Resident Liaison Officer
Employee type
Permanent
Salary
£30000/annum
Category
Property Services
Job Description
Resident Liaison Officer (RLO)
Temp - perm | Property Services
Location: North West, with regular travel across the region
Salary: £30,000 per annum + Car Allowance
Start Date: November 2026
Working Hours: Monday to Friday, 8:00am - 4:30pm
About the Role
We are working with a well-established property maintenance company who is seeking an experienced Customer Liaison Officer to join their team on a long-term project across the North West.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities
Act as the primary liaison between residents, the Scheme Manager, and the client
Build strong relationships with residents and address concerns professionally
Monitor, manage, and resolve resident complaints effectively
Work closely with the Site Project Manager to maintain clear communication on site
Coordinate and deliver social value and community engagement events
Collate and analyse customer satisfaction surveys
Support conflict resolution and ensure minimal disruption to residents
About You
Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
Strong customer service and communication skills
Confident dealing with residents in live environments
Organised, proactive, and able to manage sensitive situations professionally
Retro-fit experience would be beneficial
How to Apply
If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information.
Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West