Customer Service Representative
Customer Service Representative
Employee type
Permanent
Salary
£26000 - £30000/annum
Category
Other
Job Description
Job Title: Customer Care - Processing Coordinator
Location: Cambridge
Salary: £26,000 - £30,000
Working Pattern: Full-time (Office Based)
An established and growing organisation is seeking a proactive and detail-oriented Customer Care / Processing Coordinator to join its central operations team. This role plays a key part in delivering a seamless customer journey, supporting order processing, quotations, and aftersales care.
Key Responsibilities:
Process customer orders across retail, homecare, and care home sectors
Prepare and issue accurate quotations following enquiries and assessments
Provide customers with timely updates on delivery schedules and proof of delivery
Liaise with third-party warehouse partners to ensure efficient fulfilment
Support the sales team with administrative and customer-related tasks
Provide product support and guidance over the phone
Handle aftersales queries and resolve issues efficiently
Maintain accurate records and ensure internal systems are kept up to date
Candidate Requirements:
Previous experience in a customer service or order processing role
Strong organisational skills with excellent attention to detail
Confident telephone manner and strong communication skills
Understanding of UK geography and ability to plan travel efficiently
Ability to work both independently and as part of a team
Good IT skills, including experience using internal systems or databases
A proactive and positive approach with a strong work ethic
This role offers the opportunity to join a collaborative and fast-paced environment, ideal for someone who enjoys delivering excellent customer service while managing multiple priorities.
Please apply via the advert or contact Megan at Eclectic Recruitment for more information. We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities