Service Designer
Service Designer
Employee type
Permanent
Salary
£80000 - £90000/annum Pension combined 10% , PH, LA
Category
IT
Job Description
Service Designer - Digital Customer Experience
Manchester | Hybrid - 3 days per week on-site
Ā£80,000-Ā£90,000 + benefits | Permanent
š Design better services. Create real-world impact.
We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together.
You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery.
What you'll do
* Research users and stakeholders to uncover needs, pain points and opportunities
* Evaluate services for usability, accessibility and effectiveness
* Create journeys, service maps, prototypes and tangible design solutions
* Facilitate workshops and co-creation sessions with stakeholders
* Translate insight into clear opportunities for user and business value
* Work closely with multidisciplinary teams to take ideas into delivery
* Champion a holistic, user-centred approach to service design
What we're looking for
* Solid experience in service design, with a portfolio showing research through to delivery and impact
* Strong user-centred design and research skills
* Experience with service mapping, prototyping and workshop facilitation
* Confidence engaging and influencing stakeholders using evidence
* Experience working in agile, fast-paced, multidisciplinary environments
* Knowledge of government service standards and accessibility principles
* GDS assessment experience is a plus
š Why join?
You'll work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy.
You'll have access to extensive learning and development opportunities, external certifications and flexible hybrid working.
š Security Check (SC) clearance eligibility is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements.
Ready to make an impact?
If you're a Service Designer who enjoys solving complex problems and turning insight into services that genuinely work, we'd love to hear from you.
Apply now