Gates and Barriers Technical Support Engineer

Senior Technical Support Engineer - Basingstoke I'm currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector. This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products. The role would suit someone with a strong technical background who enjoys fault finding, problem solving and helping other engineers get to the bottom of technical issues. The Role * Provide telephone and email based technical support to customers and engineers * Assist with fault diagnosis, installation and programming queries * Advise customers on product selection and suitable equipment * Identify spare parts and provide technical guidance * Support the first line technical support team and provide day to day guidance where required * Assist the sales team with technical specifications and customer requirements * Deliver technical product training to internal teams and external customers * Develop training materials including presentations, videos and webinars * Occasionally attend customer visits and provide technical support to key accounts * Support the introduction and appraisal of new products About You * Previous experience within a technical, electrical, mechanical or electro mechanical environment * Strong fault finding and problem solving skills * Comfortable providing technical advice over the phone and by email * Good communication skills with the ability to explain technical information clearly * Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial * Experience in a technical support, service engineering or senior engineering position would be advantageous * Able to work as part of a technical team and provide guidance to less experienced engineers Direct experience with the manufacturer's products isn't essential as full training will be provided. Package Salary: Up to £45,000 basic * Office based in Basingstoke * Full product and technical training provided * Opportunity to develop into a senior technical support / team leadership position If you have a background in gate automation, barriers, automatic doors, access control, industrial doors, electrical engineering or another electro mechanical environment, I'd be interested in speaking with you. INDJC