Customer Service Apprentice

This role combines customer service, reception, and business admin responsibilities, making it ideal for someone who enjoys interacting with people while developing valuable commercial and organisational skills. As the face of Gallagher, you will play a key role in creating a welcoming and professional environment. Duration 19 Months Working week details Monday - Thursday 8.30am - 5.00pm & Friday 8.30am - 4.00pm with a half hour lunch break Hours per week 37.5 Location TOURNAMENT FIELDS AGINCOURT ROAD WARWICK ENGLAND CV34 6XZ What will the apprentice do at work? * Welcome visitors, customers, and guests to the Gallagher office in a professional and friendly manner. * Manage the reception area and customer experience facilities, ensuring they are well-presented at all times. * Escort visitors and assist with sign-in procedures where required. * Answer and direct incoming telephone calls professionally. * Support customer and partner training events, meetings, and workshops. * Provide general administrative support to various business departments. * Organise and maintain electronic and paper filing systems. * Prepare meeting rooms and training facilities. * Order lunches, refreshments, and catering for meetings, training sessions, and customer events. * Assist with diary coordination and meeting arrangements. * Support data entry, reporting, and document preparation using Microsoft Office applications. * Assist with a variety of operational and office processes. * Help coordinate office supplies and general building administration activities. * Support record keeping and document management. Requirements and prospects Skills Excellent communication skills Excellent interpersonal skills Friendly & confident manner Professional manner Strong customer service focus Good organisational skills Good attention to detail Good Microsoft Office skills Able to manage multiple tasks Ability to prioritise Positive attitude Enthusiastic and motivated Reliable and punctual Professional appearance Good team player Must have a can do attitude Qualifications required * GCSE English (Grade A* - C / 9 - 4) essential * GCSE Maths (Grade A* - C / 9 - 4) essential