Ocean Freight Operator – Import / Export

Ocean Freight Operator – Import / Export Freight Forwarding | Solihull £29,000 – £35,000 DOE We are currently working with an established freight forwarding business in Solihull looking to expand their Ocean Freight operations team. This is a hands-on operational role managing Ocean Import and/or Export shipments from start to finish, with a strong focus on customer service, accurate documentation and building strong relationships with key accounts. The business handles predominantly Ocean Freight across a range of global trade lanes, including the Far East, South America, Europe, Indian Subcontinent and Middle East. The role will involve: * Managing Ocean Import and/or Export shipments from start to finish * Preparing and processing shipping documentation * Coordinating shipments and monitoring progress throughout * Liaising with customers, overseas agents, carriers and other service providers * Keeping customers informed with regular shipment updates * Working closely with key accounts and understanding their individual requirements * Handling invoicing and general operational administration * Working closely with the wider operations team to ensure shipments run smoothly What they're looking for: * Previous experience within Ocean Freight Forwarding * Strong Ocean Import and/or Export operational experience * Good knowledge of shipping terminology and documentation * Experience managing shipments through the operational lifecycle * Strong customer service and communication skills * Good attention to detail, organisation and time management * Self-motivated and comfortable managing multiple priorities * Modaltrans experience would be advantageous, but isn't essential Additional information: * Salary: £29,000 – £35,000 depending on experience * Location: Solihull * Monday–Friday, 8:45am–5:15pm, with a one-hour lunch * Office-based * Free on-site parking * 20 days holiday + bank holidays * Holiday allowance increases to 24 days + bank holidays after 12 months * Increases again to 25 days + bank holidays after 24 months * Customs clearance is handled separately, so hands-on customs clearance experience isn't required This is a great opportunity for an experienced Ocean Freight professional looking to take ownership of Import and/or Export operations within a growing freight forwarding business