Operations Manager - Fulfilment & Warehouse

Operations Manager - Fulfilment & Warehouse Up to £50,000 per annum + benefits Chippenham, Wiltshire Permanent Are you an experienced Operations Manager with a strong background in fulfilment, logistics or warehouse operations? We're working with a successful and growing organisation that is looking for a results-driven Operations Manager to take responsibility for its Outbound Operations function. This is a hands-on leadership role where you'll be responsible for managing a team of around 10 permanent employees, alongside agency workers during peak periods, while driving operational efficiency, service quality and continuous improvement. The role will include: Leading and developing the Outbound Operations team Managing an annual departmental budget of approximately £600k Monitoring KPIs, SLAs and operational performance Developing and improving SOPs covering inventory, fulfilment and quality control Managing stock accuracy, segregation and client ownership controls Supporting new client onboarding, product introductions and stock transitions Recruiting, coaching, mentoring and managing team members Ensuring compliance with health & safety, legislation and company policies Identifying opportunities to improve efficiency, service and operational performanceAbout you: Experience within a 3PL fulfilment, logistics or shared warehouse environment Strong understanding of inventory management, stock accuracy and client ownership controls Experience managing SLAs, KPIs and client performance reporting Proven project management experience, ideally within an operational or warehouse environment Strong planning, organisational and problem-solving skills Experience of continuous improvement and process optimisation Confident leading, coaching and developing a team IOSH Level 2 or equivalent qualification A proactive, results-driven approach with the ability to take ownership and drive operational performance What's on offer? Salary up to £50,000 per annum (depending on experience) 25 days annual leave 1 day of birthday leave per annum Life assurance Free on-site parking Electric car charging pointsThis is a great opportunity for an experienced operational leader who enjoys taking ownership, improving processes and getting the best from their team. Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful