Retail Security Officer

Security Officer 📍 Lakeside Shopping Centre, Thurrock 💰 £14.20 per hour ⏰ 40 hours per week | 4 on / 4 off | Day Shifts The Opportunity Our client is looking for professional and customer-focused Security Officers to join the security team at Lakeside Shopping Centre. This is a fantastic opportunity for an experienced security professional to work within a busy, high-profile shopping centre environment, helping to maintain a safe, secure and welcoming experience for visitors, retailers, contractors and colleagues. You will be part of a professional security team, providing a visible presence throughout the centre and responding confidently to incidents, emergencies and customer enquiries. What You'll Be Doing * Maintain a visible and professional security presence throughout the centre. * Patrol public areas, back-of-house areas and designated security zones. * Respond promptly and professionally to incidents, emergencies and alarms. * Monitor CCTV and security systems where required. * Provide assistance and support to customers, retailers and contractors. * Deal with security-related enquiries and incidents in a calm and professional manner. * Complete accurate incident reports, logs and handovers. * Carry out routine security and safety checks. * Support emergency procedures, evacuations and first aid incidents. * Work closely with the Security Team Leader, Security Manager and wider centre operations team. * Maintain high standards of customer service, professionalism and presentation at all times. What We're Looking For We're looking for individuals who are professional, approachable and confident, with a strong focus on both security and customer service. You'll need: * A valid SIA Frontline Security Licence. * Previous security experience is preferred. * Excellent communication and customer service skills. * The ability to remain calm and professional under pressure. * Good observation and attention to detail. * The ability to deal confidently with members of the public and challenging situations. * A professional approach to security and safety procedures. * The ability to work effectively as part of a team. First Aid at Work and ACT/Counter Terrorism training would be desirable. Why Join? This is a great opportunity to join an established security operation at one of the UK's major shopping destinations. You'll be working as part of a professional team in a varied and customer-facing environment, with opportunities to develop your security experience and progress within the industry. If you're a professional security officer who takes pride in delivering excellent security and customer service, we'd love to hear from you